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Support

How can we help?

Answer three quick questions and we will show you what usually solves it. If it does not, you can reach the developers directly.

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What do you need help with?

Something else, like custom work or partnerships? See services ·

Already went through the steps or have an urgent issue? Go straight to the contact form

Support policy

What we help with

Support covers the original packages, from first import to shipping. Typical reply: 1–2 business days.

  • Setup, import and configuration questions
  • Bugs in the original package
  • Guidance on ads, IAP and SDK integration
  • Advice on extending systems the right way
  • Refunds — handled by Unity Asset Store under its policy
  • Debugging heavily modified code or third-party assets
Need more than support? Custom work, reskins and integrations are available as services.

Contact

Send us the details

Messages go straight to the developers. The more context you include, the faster we can solve it.

Reporting a bug? Include:

  • Product name and invoice / order number
  • Unity version and target platform
  • Steps to reproduce, expected vs. actual result
  • Console errors, screenshots or a short video
What is this about?

We usually reply within 1–2 business days.

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